Review Time
I would not trust iPostal1 with important or sensitive mail.
In my case, a FedEx shipment containing multiple pieces of my mail was returned to the mail center and confirmed received. After that confirmed return, the shipment went missing while under the custody of iPostal1’s "trusted" location.
At that point, this was no longer a carrier issue. It was a custody and handling failure within iPostal1’s network.
iPostal1’s response was to deflect responsibility at every step. I was repeatedly directed to FedEx, even though the carrier’s role had already ended upon return. No chain of custody documentation was provided. No re-shipment tracking was produced. No explanation of what happened to my mail was given.
iPostal1 declined to investigate, declined to coordinate a claim through the shipper of record, declined to provide any refund, and closed the support ticket without resolution. When I disputed the charges through my credit card due to failure of service, my account was closed/flagged and I was told a reactivation fee would apply.
This is not a minor customer service lapse. It is a breakdown of the core function of a mail forwarding service. If a provider cannot account for mail once it is back in its own network, and does not take responsibility when it goes missing, then the service cannot be relied upon.
In my case, my missing mail likely included government correspondence and potentially sensitive personal information. No incident handling, documentation, or accountability was provided.
If something goes wrong, you should expect to be directed to third parties and left without resolution. That is the consistent pattern I experienced.
I had ongoing service issues with iPostal1 that were never adequately resolved. Mail scanning was often delayed and required multiple support tickets. On one occasion, the office was closed during business hours with no staff present. FedEx shipment requests took weeks to process, and a mail forwarding request was delayed by two weeks.
Overall, the service did not perform as advertised, and I ultimately requested a refund due to reliability issues.
Review: iPostal1 / Staples (Bowie, MD)
I want to be clear up front: the iPostal1 customer support agent I interacted with was professional and did what they could within their limits. This review is not about the individual agent. This review is about the Bowie, MD Staples location and the handling of customer packages.
My experience at this location was deeply concerning, unprofessional, and raises serious questions about package security and internal procedures.
On a prior visit, I arrived to pick up five packages that were listed in my account. While I was physically at the counter, an employee came back and added two additional packages that had already been delivered but were never entered into the system. When I asked why those packages were missing, the employee simply said, “my bad,” and handed them to me.
Those packages were never logged as received, never scanned, and never properly recorded. They were simply handed over. At that point, anyone could have walked out with them. There was no verification, no accountability, and no documented chain of custody.
To make matters worse, after I picked up a previous set of 11 packages, the location failed to mark them as retrieved in my account. I had to contact iPostal1 customer support myself to have the system corrected because the store did not do their job.
This is not a one-time error. It is a pattern of negligence:
• Packages delivered but not entered into the system
• Packages released without being logged
• Picked-up packages not cleared from accounts
• Customers forced to call support to fix store-level mistakes
Fast forward to my most recent experience: Amazon confirmed multiple package deliveries, but the Bowie location refused to release them, citing staffing shortages and internal processing delays. Meanwhile, previous visits prove that packages were released without system entry when convenient, directly contradicting what customers are later told.
You cannot claim strict procedures one day and ignore them the next. Either procedures exist and are followed consistently, or they don’t. At this location, they clearly are not.
I am now canceling my iPostal1 service once my remaining packages are received. I will also be requesting a refund. I am dealing with essential household items, and this experience showed a lack of professionalism, lack of accountability, and alarming security lapses.
Again, customer support was polite and professional. The failure lies squarely with the Bowie, MD Staples location and its handling of customer property.
I would strongly caution anyone considering this service at this location to think carefully about the security and reliability of their mail and packages.
Cammie listened to my issues and resolved the problems identified. She also explained how to finalize the resolution on my end and secure my account. She was calm, professional and proactive. I really appreciated her help and decided to remain with iPostal1 because of her behavior, knowledge of the issues, and reasonable resolution.
I have serious mixed feelings about this service. On the one hand, we have had a bear of a time getting them to forward our mail to us in a timely fashion, and it seems to take days for them to process our discard requests. On the other hand, when we call to prod them or ask them to fix something that went awry, they are invariably friendly and helpful. It seems they have a bit of a staffing problem and everyone is doing their best with what they have. To their credit, when one of their snafus cost us money, they almost immediately credited us for the fees and even added a bit to cover cost incurred outside of iPostal (i.e., I had to redirect a UPS package they sent so it would get to us). Those latter efforts on their part is going to keep me using the service, at least for now.
iPostal1 service is convenient and reliable. Their flexible mail handling options made it easy for me to manage my mail when I was in town or across the world. I had a customer service request related to billing and the iPostal team was able to provide a solution that met my needs.
Challenging experience overall. Signup: I encountered numerous website errors during the signup process. I was unaware that I needed a matching ID, which forced me to return home to obtain a new one. Additionally, my mail was being sent to my old address for months during this time. Cancellation: Cancelling has proven to be nearly impossible. They require your mailbox to be empty, but it takes time for them to clear out the two pieces of junk mail that are there. I have to remember to return days later to cancel, and by that time, new mail has arrived. It takes so long to reach a customer service representative in the chat that I often get timed out and have to start the process over.
I receive alerts for my mail and packages, giving me the flexibility to pick up, discard, or scan them. I value the choice I have and feel secure knowing my packages are safe.
I had an extremely disappointing experience with the service. I purchased a mailing address in London and paid an additional fee for their suggested notarization service. Despite providing all requested documents and completing the notarization, my account remains inactive. When I reached out to customer support to check on activation, I was informed that I needed to contact their UK partners myself for updates. It’s incredibly frustrating that the service expects customers to handle their third-party interactions. Even after they finally agreed to email the UK partner, they followed up three days later telling me again that I needed to reach out myself and resend my ID and proof of address. I have already submitted these documents several times. Communication has now ceased completely, and my service is still inactive. Meanwhile, I keep receiving automated emails urging me to add more funds to my account. If you are looking for a reliable service that values your time, steer clear!
The customer service representative was the first genuine "person" who provided help; before this, none of my numerous emails or efforts to resolve the issue received any acknowledgment. Every instruction I was given led to a dead end. Ultimately, I ensured that everything on my end was properly managed and all my documents were in order, but there were contradictions from your side at every turn.
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