Challenging experience overall. Signup: I encountered numerous website errors during the signup process. I was unaware that I needed a matching ID, which forced me to return home to obtain a new one. Additionally, my mail was being sent to my old address for months during this time. Cancellation: Cancelling has proven to be nearly impossible. They require your mailbox to be empty, but it takes time for them to clear out the two pieces of junk mail that are there. I have to remember to return days later to cancel, and by that time, new mail has arrived. It takes so long to reach a customer service representative in the chat that I often get timed out and have to start the process over.
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