I have serious mixed feelings about this service. On the one hand, we have had a bear of a time getting them to forward our mail to us in a timely fashion, and it seems to take days for them to process our discard requests. On the other hand, when we call to prod them or ask them to fix something that went awry, they are invariably friendly and helpful. It seems they have a bit of a staffing problem and everyone is doing their best with what they have. To their credit, when one of their snafus cost us money, they almost immediately credited us for the fees and even added a bit to cover cost incurred outside of iPostal (i.e., I had to redirect a UPS package they sent so it would get to us). Those latter efforts on their part is going to keep me using the service, at least for now.
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