I would not trust iPostal1 with important or sensitive mail.
In my case, a FedEx shipment containing multiple pieces of my mail was returned to the mail center and confirmed received. After that confirmed return, the shipment went missing while under the custody of iPostal1’s "trusted" location.
At that point, this was no longer a carrier issue. It was a custody and handling failure within iPostal1’s network.
iPostal1’s response was to deflect responsibility at every step. I was repeatedly directed to FedEx, even though the carrier’s role had already ended upon return. No chain of custody documentation was provided. No re-shipment tracking was produced. No explanation of what happened to my mail was given.
iPostal1 declined to investigate, declined to coordinate a claim through the shipper of record, declined to provide any refund, and closed the support ticket without resolution. When I disputed the charges through my credit card due to failure of service, my account was closed/flagged and I was told a reactivation fee would apply.
This is not a minor customer service lapse. It is a breakdown of the core function of a mail forwarding service. If a provider cannot account for mail once it is back in its own network, and does not take responsibility when it goes missing, then the service cannot be relied upon.
In my case, my missing mail likely included government correspondence and potentially sensitive personal information. No incident handling, documentation, or accountability was provided.
If something goes wrong, you should expect to be directed to third parties and left without resolution. That is the consistent pattern I experienced.
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