ipromo.com

4.8
4.8 Based on 552 reviews

Promotional Products, Swag, Corporate Gifts, On Demand Company Stores...

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Trade Show Marketing Dept
They made it right

Revised review. iPromo made it right. They re-shipped the products individually packaged at no cost to us. They shipped the replacements fast to two addresses so we can have the giveaway at a tradeshow next week. They could have ignored the problem since in theory we ordered the wrong thing (if you found the detail in the fine print), but they did the right thing by providing superb and understanding customer service.-----------------------------------------------------Just received our order for branded microfiber lens cloths. This is the fourth time we’ve ordered this product over the last 5 years. The unit price here was more expensive as to be expected in an inflationary environment. But all other times the lens cloths have been individually packaged as needed for tradeshow giveaways. Not a stack of pieces of microfiber in a poly bag as we received today.Total waste of money. We can’t use these as give-aways. We had no idea they’d be packed like this. It's not clear on the website and the sales reps never mentioned it. Yes I know—buyer beware etc etc, but hugely disappointing and unusable. How can anyone think this is viable marketing product? It's not.

5
Date of experience: May 06, 2022

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