I ordered 2 sets by mistake, emailed them straight away, their reply was wait until they arrive then let us know and we will run you through how to return the one not required. I emailed them when the items arrived, they then said they would refund me 25% of the cost as there was a £35 return delivery charge. After nearly 4 weeks and lots of emails I have still not received any sort of refund and get the impression this company does not intent to refund me. As for the aids they do not fit properly as they seem to big for my ears even by changing the rubber ear piece that are different sizes.Beware this company only want your money. As other comments on here it's not possible to report them to trading standards as they are a foreign company.
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