My wife ordered an IQOS Iluma with a promise of next-day delivery, but the device never arrived. After three days, we were informed it had been sent to the wrong address. Instead of fixing their mistake by sending a replacement, the company refunded the order without my approval. Now, reordering requires paying £39 instead of the original £9. I am being forced to pay more due to someone else's error. Overall, this has been a very disappointing and frustrating experience.
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