This was my first time visiting an IQOS store in the UK and I had such a great experience. I went in to buy the new IQOS model, and since I was still using an older version, I felt a bit behind on all the new features. Luckily, Zak was incredibly kind and patient and took the time to explain everything clearly. He also let me try the new Delia sticks, which really surprised me in a good way… I ended up stocking up on them. I purchased the ILUMA i in terracotta (a beautiful color!), and I couldn’t be happier with my choice. The customer service was truly impeccable. Zak made both me and my boyfriend feel very welcome, invited us to sit down, and even offered us water. It felt like a very personalized and comfortable experience. 10/10 I would definitely recommend this store!
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