I ordered my product on November 14, received it on November 19, and it stopped working within a week. Customer service was a nightmare; I spent over an hour waiting to be told a replacement would be sent due to a known issue. After returning the faulty item and following up on November 28, I learned the replacement hadn’t even been dispatched. I was given the runaround regarding my refund, with no clear process and no complaints department. I plan to escalate this further if I don’t hear back soon. Avoid this company!
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iRobot designs and builds robots that make a difference in people's lives. Our cleaning robots provide faster, smarter ways to get dirty jobs done and our government and industrial robots protect those in harm's way.