Worst customer service ever!!I called to cancel my order. I was told that it was canceled. It was not!!!They continued to ship the order and even had me on the phone waiting to speak to someone for an hour and 15 minutes!! What company does that? I was then told I have to cancel the order with UPS through the tracking number in order to get a refund!!! I will NEVER BUY OR RECOMMEND ANYONE TO PURCHASE FROM THIS COMPANY!! I only did it because my son wanted an 694 for Christmas. I ordered it from Amazon because this company had it on backorder an did not inform me until after I made the purchase. That is why I was canceling the order. So now there are 2 irobots heading to Florida! Just hope I can get my money back from them!!
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iRobot designs and builds robots that make a difference in people's lives. Our cleaning robots provide faster, smarter ways to get dirty jobs done and our government and industrial robots protect those in harm's way.