When the robot operates, it cleans adequately but nothing remarkable. What is concerning is that every time I've reached out, I've dealt with the same representative. His accent is difficult to understand, and he speaks unclearly. He comes off as rude and seems disinterested. He mentioned they would send troubleshooting advice via email but rushed off the phone. Ultimately, the robot stopped connecting to WiFi after about a week, indicating a hardware problem since I even tried a different network. They refuse to replace it, which is quite telling! Initially, it also failed to empty the dirty water, and now the entire unit has an unpleasant odor! Best of luck to anyone who ends up with this issue!
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