ironglaze.com

3.9
3.9 Based on 17 reviews

...

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Nightmare from start to finish

Nightmare from start to finishDoor fitted incorrectly according to the guy that came out after rain came in and ruined carpet was told that the door hadn't been tightened properly and then when the same guy had to come back out because rain still coming through was told the drainage holes hadn't been drilled if cause the guy back tracked when I emailed the owner to complain.Got locked out late at night as door mechanism broke had to call a locksmith as iron glaze are closed, no phone etc everything was in property apart from keys so I had to drive to my elderly mother's to use her phone.When passed locksmith invoice onto them the owner was aggressive and said they wouldn't pay for the locksmith as although the door was under warranty their procedure had not been followed i.e called the out of hours number specification on their site to confirm out of hours number but he insisted that the voicemails are checked regularly even though they did not check for mine until late that afternoon when I complained.They got yo the locksmith who would not submit a report to me after this**** Avoid **** Avoid ****

1
Date of experience: Jun 15, 2023

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