Review Time
Overall, we were unhappy with the service. What was meant to be a 3 days installation went on for over a month with a lot of nerves and backwards and forwards. We won't be using the services again. Owner full of pride and himself.Only giving 2 stars because some of the team members were brilliant and they helped fixing the problem. For them, 5 stars. Everything else, 1 star.
From initial contact to installation Ironglaze were available, helpful and responsive. We were kept informed about the order through the process by the salesman (Bob) who came to assess our job (rear door replacement). The door was a bespoke colour, opened outwards and required an internal blind. The installer arrived exactly when planned and completed the job quickly and efficiently. He noted that the handles were not as specified so after reporting back to the company he returned the next day with the correct handles. We are thrilled with the quality of the product, the service provided and the interactions with the company. I would highly recommend Ironglaze.
Very impressed with the workmanship and finish ,fitters very friendly and helpful we used them before no hesitation to carry out more improvements nothing was to much trouble excellencet service would recommend to family and friends
Great experience and very helpful - especially with advice due to living in a conservation area. The team always kept me up to date and the installation was perfect, taking into account one of my windows was quite complex. A very friendly bunch and wouldn’t hesitate to recommend. Windows looks fantastic.
Have used IronGlaze several times over the last few years for both commercial and domestic work. Always competitive prices and good quality workmanship. After sales service good, minor adjustments and snagging dealt with efficiently.
Nightmare from start to finishDoor fitted incorrectly according to the guy that came out after rain came in and ruined carpet was told that the door hadn't been tightened properly and then when the same guy had to come back out because rain still coming through was told the drainage holes hadn't been drilled if cause the guy back tracked when I emailed the owner to complain.Got locked out late at night as door mechanism broke had to call a locksmith as iron glaze are closed, no phone etc everything was in property apart from keys so I had to drive to my elderly mother's to use her phone.When passed locksmith invoice onto them the owner was aggressive and said they wouldn't pay for the locksmith as although the door was under warranty their procedure had not been followed i.e called the out of hours number specification on their site to confirm out of hours number but he insisted that the voicemails are checked regularly even though they did not check for mine until late that afternoon when I complained.They got yo the locksmith who would not submit a report to me after this**** Avoid **** Avoid ****
So happy with our new windows, they are brilliant quality, look amazing and the whole process has been a pleasure, from the patient non pushy sales approach, the friendly (and extremely tidy) fitters to the speedy resolution from the after sales team, I have absolutley nothing bad to say and would recommend 100%.
I had 5 estimates for my 18 sash windows although not the cheapest after seeing the windows in showrooms of the others they were the best.Sales rep was excellent, measured up and left and sent me the estimate, no hard sell which was great.The fitters were very very good, I'm very happy with the finish around the windows and they were very contentious and clean.Had a problem when taking out kitchen window which ended up needing a steel joist which was done at no extra cost.Had another problem with some of the glass which was also not Ironglaze fault but obviously the manufacturer's this was also dealt with no problem.All in all I'm very happy with the windows and would not hesitate to recommend them.
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