I ordered a lock and received confirmation that it had been dispatched. However it did not arrive in the time specified. I called the company and they said they did not in fact have the lock in stock and it had not been dispatched. We agreed the order would be cancelled and that I would be refunded. This all took place around 16-17 July. I have still not received my refund although the company has confirmed in writing that it has been made. They have not sent any proof of payment despite my having requested this multiple times. I have now raised a dispute via my credit card company.
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Ironmongery World is a specialist ironmongery hardware manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.
Trade prices & Free Returns as standard with International and Express UK delivery options.See more
