Review Time
Placed an order for next day delivery as it was in stock. It turns out this was not the case and I have waited over a week now the communication was not good no email from them with regards where the order was.
I was looking for a particular item that met certain size criteria, so I used the contact form to ask if they had something that met my needs. I got a quick response and two suggestions from their range were brough to my attention. I chose the one I liked but needed more information, so I telephoned and spoke with a polite woman who quickly sorted out my query.The order was placed the same day and arrived after the same weekend, well packaged and exactly what I was after. The kind service and care taken was encouraging, so I shall no doubt be buying from them again.
What an absolute joke.I placed an order with this lot who also sell on Ebay. Over a week passed and the item hadn't been dispatched. They just held on to the money. Its not the first time they have done this to me, but will definitely be the last.Steer clear of this shower.
Items ordered on line late December’24. No email confirmation but card payment processed successfully. Concerned by lack of confirmatory email called them as soon as business resumed after New Year, was told they could see my order and confirmed everything was being processed.A week passed, no goods. Called again, told that there had been a few issues with Royal Mail and they would send the order again.24 January, still no goods. Called again, told ‘out of stock’ and would be delivered at the beginning of February.Mid February still nothing.Email sent detailing everything asking for them to either send goods or refund, and to contact me either way - no response.Will now pursue Section 75 claim through credit card company.
I purchased 4 ornate shelf brackets on 11 February from Ironmongery world. I received a “shipping notification” and no tracking number on 13 February. On 23rd March I followed up via email to the company as the goods had not arrived and requested the tracking details as it had not arrived. They did not respond. I again contacted the company today via email to follow up (30th April), as I have received no goods, and no reply to my requests for tracking/proof of shipment. I am really disappointed, I had hoped this company would be better but this service is terrible, and feels like a scam.
Utter rubbish service.Having ordered 3 items that all showed in stock and paid for next day delivery way before the 4pm cut off, surprise surprise, i didn't receive the order next day. In fact, it is the evening of the next day and have had NO dispatch notification. Just an absolute shower.
EDIT: After I posted my review (below), the company contacted me! After a few messages back and forth, I received the handles today. I'm still not sure why I hadn't received them earlier or gotten a receipt. But they are of nice quality, and I am grateful to TrustPilot for giving me this platform for a good outcome!FIRST REVIEW: I purchased five drawer pulls almost two weeks ago and have still not received an acknowledgement, receipt, or the items. I've tried all the numbers I can find for them (including Victorian Hardware, which was the site I ordered from), but to no avail—none of the numbers are connecting! I am giving three stars for now in hopes that writing this review will prompt a response to my email, and hopefully, I will be able to come back and upgrade my rating!
I ordered leaf hooks from Ironmongery world through Etsy. They sent fish hooks. After much chasing return label was sent. I returned incorrect hooks. Was told leaf hooks would be sent out. They never arrived. I am pursuing through PayPal. I was told they had asked Etsy to refund me. Still absolutely nothing. This has all taken over 3 months. Appalling service and they still owe me a refund for non deliverance of goods.
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Ironmongery World is a specialist ironmongery hardware manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.
Trade prices & Free Returns as standard with International and Express UK delivery options.See more
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