I called the number on my letter that says "If you have any questions, you can call ***". Waited on hold for one hour and five minutes. The letter states that they included the form I sent them, so to see the changes made, but they forgot to include the form. This should have been a simple call. Instead I receive a person (male, but not a man for sure). He immediately tells me that I called the wrong number or hit the wrong prompt. Cute, but I didn't hit a prompt. I asked a question to the bot, and she sent me to this incompetent line. He only kept talking over me to tell me I should've called the number on the back in the middle, but he NEVER shut up long enough for me to finish telling him that the back of the page is blank! He accused me of talking over him, which I had to do at times, especially to correct the things he was claiming. All I needed was them to send the form, or transfer me to someone, since it had already been an hour 15 since I placed the call. This guy REALLY wanted to be important in this life, but will never get there like he is. What do you expect though dealing with the irs employees, really just flunkees who have no real skills.
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