My husband ordered a bag for me as a Christmas gift on December 21st, it’s been almost A MONTH and I still haven’t received it. Moreover now the tracking number doesn’t even show up on the local mail system (Spain). My email to the customer support remains unanswered. I don’t know if I’m gonna get it at all!Upd: I never received a bag after 33 days of waiting. The customer support team sent me an email with the following content: “A case has hereby been opened and an investigation initiated at FedEx. As soon as we receive a response from FedEx, we will notify you immediately via e-mail”. I refused to cooperate, because any disputes or investigations with the delivery partner (FedEx) are solely a seller’s responsibility. So I requested a full refund, which I got today (unexpectedly soon!)What kind of service is that? I expected much more from a European company! That’s just unacceptable and I’m truly disappointed. Their bags are cool, but don’t expect them to be delivered. I sincerely hope that the store will fix its problems.
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Isabel Bernard staat voor tijdloze elegantie, verfijnd minimalisme en vrouwelijke kracht. Elk ontwerp – van sieraden tot tassen en accessoires – is met zorg en oog voor detail samengesteld. De collectie is bedoeld voor vrouwen die hun eigen koers varen en bewust kiezen voor kwaliteit en stijl. Subtiele vormen, hoogwaardige materialen en een moderne uitstraling vormen de basis van elk item. Geen overdaad, maar puur design met karakter. Voor wie schoonheid vindt in eenvoud en kracht uitstraalt in elke beweging.See more
