Don't even waste your time with this company. Absolute car crash from start to finish. Delivery driver dropped my partner christmas present out of the damaged box. Spoiled my partners surprise gift. Offered me a free helmet. Mentioned issues & asked for a refund or repair on the 22nd December. They have avoided acknowledgement of their 30 day guarantee. They have told me to take numerous videos & pictures of the issues. This scooter has been cutting out mid journey for weeks. Presuming not an accurate battery reading. They then said I had to drive 45 minutes out of my way to go to a local scooter repair shop to get a diagnosis. Which they said they would reimburse. Not like I trust them anyway.. To then be told I didn't qualify for the 30 day guarantee because it's been over a month. It takes about 24 hours for a response. This has been going on for a month. Currently, I'm awaiting for it to be "repaired" not semt over the label as of yet but I will have to find another box as the box was damaged on transit. They don't actually read or care about your complaints. Just constantly reading from a script. DO NOT WASTE YOUR MONEY!! SAVE YOURSELF THE HEADACHE!!
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