isinwheel.co.uk

4
4 Based on 100 reviews

...

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Average Rating

4

/
5

100 Reviews

5 Star
67%
4 Star
10%
3 Star
1%
2 Star
1%
1 Star
22%

All Reviews

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Review Time

Leanne Gibson
I brought a scooter on isinwheel and had a issue after 2 months I contacted the team and they solved

I brought a scooter on isinwheel and had a issue after 2 months I contacted the team and they solved this quickly and made sure I was happy with the outcome I am impressed with all and would deffo recommend for brilliant service and products

5
Date of experience: Mar 07, 2026
Kamil Szustkowski
Very disappointing experience.

Very disappointing experience.I ordered a replacement display for my electric bike from this company because their website clearly stated 1–2 day delivery with shipping from Birmingham. It has now been almost two weeks, and I still haven’t received my order.Order no. ISW23826UKCustomer service is extremely difficult to reach. Calling them is basically pointless – you hear an automated message saying their team is busy and to stay on the line, but after a couple of minutes the call just disconnects. Emails are answered very slowly, which makes the whole experience even more frustrating.Advertising 1–2 day delivery and then making customers wait nearly two weeks is simply misleading. If there are delays, at least communicate properly with your customers.At this point I’m still waiting for the order I paid for and hoping it will eventually arrive. Based on my experience so far, I cannot recommend this company.

1
Date of experience: Mar 05, 2026
Mr J Riley
Well I am leaving this positive review due to being helped so much by isinwheel :) I bought there pr

Well I am leaving this positive review due to being helped so much by isinwheel :) I bought there product and due to illness and mobility issues the brand went to the end of there means to make sure I was happy no1 safe and happy with ther product safely and security there locks etc are great and perfect for there bikes scooters like was a good scooter and all I can say is I fully recommend this brand to anyone with any issues if you can’t find what your looking for then contact customer service like I did and speak with them I explained my situation and they made sure I was safe and fully comfortable and mobile as getting out on my own or with my son helps with mental health so I can’t praise them any more than possible due to the help they have gave me and there scooters are a can only say belters for the price value for money I hope this reviews helps and a hope u have great day ahead

5
Date of experience: Mar 04, 2026
Mr J Riley
Isisnwheel helped with all my needs (all)

Well I am leaving this positive review due to being helped so much by isinwheel :) I bought there product and due to illness and mobility issues the brand went to the end of there means to make sure I was happy no1 safe and happy with ther product safely and security there locks etc are great and perfect for there bikes scooters like was a good scooter and all I can say is I fully recommend this brand to anyone with any issues if you can’t find what your looking for then contact customer service like I did and speak with them I explained my situation and they made sure I was safe and fully comfortable and mobile as getting out on my own or with my son helps with mental health so I can’t praise them any more than possible due to the help they have gave me and there scooters are a can only say belters for the price value for money I hope this reviews helps and a hope u have great day ahead

5
Date of experience: Mar 02, 2026
PETRU COTOROBAI
I used isinwheel.co.uk to buy an…

I used isinwheel.co.uk to buy an electric bike, I was served on time and without any problems, I recommend it with confidence!

5
Date of experience: Mar 02, 2026
Mick Simmonette
Quality scooters

Quick delivery and great quality fix problems quickly help any way they can

5
Date of experience: Feb 25, 2026
Miguel Mesquita
{ Isinwheel / Great customer service ✓ }

- When the right action is taken we as a customer must also recognise the supplier going above and beyond to put it right ✓Isinwheel well done and thanks ✓

5
Date of experience: Feb 25, 2026
Mr Mark Frostwick
Received as described but took longer than stated

Part came as advertised but the delivery time was a lot longer than stated which was frustrating.

3
Date of experience: Feb 24, 2026
Paige Connolly
Terrible from the get go ordered on…

Terrible from the get go ordered on February 18th, still waiting for my order on March 3rd. Even though it states on the website 1-2 day delivery from Birmingham only to find out it’s not coming from Birmingham it’s coming from China

1
Date of experience: Feb 24, 2026
Isaac Magin
Terrible communication and shipping

Terrible communication and shipping. Can’t get any answers from anyone at Isinwheel, Amazon or the Chinese shipping company they used. It’s been sitting in Florida for a week and I have no idea how to contact shipper and Isinwheel has been no help and has made things worse bc their system has told Amazon it canceled yet they say still being delivered. Very shady. Be cautious

1
Date of experience: Feb 24, 2026

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