Avoid at all costs – dangerous product and disgraceful customer supportI’m writing this as someone who has previously bought and been happy with two isinwheel scooters, purchased directly from their website. I know their products well, which is why this experience is so alarming.The isinwheel GT2 (advertised as 1200W) is an absolute joke.From the moment I received it, the scooter was clearly defective and underpowered. The throttle has severe latency both when accelerating and when releasing it (delayed deceleration), making the scooter unpredictable and unsafe to ride. It also fails to reach the performance advertised on their website, and the official app cannot even register the scooter’s serial number.To make matters worse, the GT2 performs noticeably worse than my older isinwheel M2, which is advertised as a lower-powered 1000W model. Even more suspiciously, the GT2 is supplied with a much lighter charger than the M2. I’m not an engineer, but when a supposedly more powerful scooter performs worse and ships with lighter hardware, serious questions need to be asked.What really destroys trust is what happens when something goes wrong.I spent weeks exchanging emails, following every troubleshooting request, reinstalling apps, checking connections, and sending multiple clear videos proving the faults. Instead of resolving the issue, isinwheel delayed, contradicted themselves, denied the problem, and eventually tried to avoid a proper refund altogether. On this occasion, their behaviour was absolutely reprehensible.If you’re lucky and nothing goes wrong, you might be fine. But if you receive a faulty product, be prepared for resistance, delays, and attempts to avoid refunding you.Based on this experience, I do not trust this company anymore, and I strongly recommend that nobody buys anything from isinwheel without reading reviews like this first. The GT2 in particular should be avoided entirely.
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