I ordered four scooters during the holiday season, including an S9 and an S4. Everything seemed fine upon arrival, except for the purple S4, which wouldn't work or even turn on. Since these were Christmas gifts, I quickly ordered an additional S7, planning to return the defective one. However, the customer service was unhelpful, repeatedly stating that returns weren't possible, despite the website indicating that defective items could be returned. After examining the scooter further, we found that the wiring harness from the handlebar to the frame was frayed. When I requested a replacement wiring harness, they refused and suggested I solder it myself. This was incredibly frustrating; I don't have a soldering tool, and it's not my responsibility to fix a faulty product. Overall, my experience has been very disappointing.
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