What went wrong this time? Gee how to begin. I started their unlimited plan free trial for my publication which was fine and all but then I could only afford the starter plan afterwards which I've tried downgrading to. When i cancelled the direct debit for the unlimited plan, issuu immediately took down my publication (a portfolio, whose link I have already made a qr code of and circulated around potential employers). I'm a student and I tried to use the student discount code to upgrade to starter to get it back, it says I have upgraded but my account continued to show up as a basic account (with the portoflio deleted) the next day. When i investigated this and tried upgrading to starter again from my side, this time there was no checkout window, there was no discount code section, it just immediately took money out of my account without authorisation. I have had to fight to get this money back despite having reqeusted for an immediate refund, and not only that issuu refused to refund the full amount it took from my account (£212.60), of which they only refunded (£197.45). Now this may not seem like a large amount to some, but I am only student, and it is currently the christmas holidays which means I've got presents to get. The principle simply isn't right with this company and i strongly STRONGLY suggest that anybody looking to use this platform to host their portfolio, should find somewhere else to do so, lest you bring upon yourself a wrathful headache.
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