I’ve unfortunately had a really disappointing experience with istrap. After receiving three watch bands which were unfortunately too small, I tried exchanging under their ‘love it or swap it’ policy. I was told by their support team that ‘promotional’ orders are not eligible for returns. Bearing in mind that I paid full price for all three watch straps and only paid half price for a screen protector (which turned out to be awful quality and was chipped and cracked within a day) - a saving of less than $10. At the time I tried exchanging these straps, I rebutted their unhelpful email with their own policy which they have since (deceitfully) taken off their website: “items received free as part of a promotion cannot be returned or exchanged”. Not mentioning items that have been paid full price for. They did not respond. I was only wanting to exchange these watch straps for a different size but instead, was met with extremely disappointing, unhelpful service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Switch Things Up! Every #AppleWatch strap for every you. We’re a friendly, fun bunch of humans with great taste.
