Worst customer service ever. Support will ignore you.Website is misleading and deceptive in regards to returns and their policies.Bought a band which turned out to be the wrong size. Should have been fine, as website promotes a hassle-free swap, but the experience is far from this."Ordered the wrong size? Changed your mind? Or just not feeling it? No worries—swap it out hassle-free until you find the perfect match."All I was after was a direct swap to the correct size, like their policy and their website suggests should be hassle-free. However a credit note was given, which if you purchased items at any discount (such as a welcome code basically given to everyone), will now result in you having to pay full price for every "swapped" item, plus shipping.iStrap refuse to provide a refund, given they won't do a direct swap for the correct size.- It took 3 weeks for them to process the return after receiving the item.- I struggled to get in touch with anyone; when I did, I only received generic, copy-pasted responses.- Instead of a simple swap for the correct size, I was forced to accept a credit note, but now I have to pay more for the same item, plus additional shipping.- After all of this, they completely ignored further attempts to communicate and closed my ticket.This has been the worst customer service experience I’ve ever had.
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