This is quite simply a sham business providing substandard products who does not honour the stated warranty when the product in my situation simply fell apart on my wrist after less than three months of normal use. I was lucky not to lose my watch as a result.When I explained the normal usage and detailed how the strap started to tear at the connection point to the watch and then over a few subsequent days it failed completely the standard response I received was “our Quality Assurance team has thoroughly assessed the product and confirmed that the issue is not attributable to a manufacturing defect.Our testing involves multiple rigorous evaluations to ensure durability under normal usage conditions. The type of damage described, and observed during our assessment, suggests stress beyond the product’s design specifications.”Using this rationale they will not honour any warranty claim for a manufacturing or design defect because they are asserting their product cannot fail unless subjected to abnormal stresses. They completely dismiss the facts of this situation whereby this strap fell apart on my wrist after less then three months of very normal wear.Therefore they are not honouring their stated warranty because in no situation will they uphold a warranty claim.RESPONSE TO ISTRAPThank you for proving that your warranty is worthless in your response. The photos are clear, the watch was worn for less than 3 months with very normal use and your so called “thorough review” merely involves looking at the photos and saying that couldn’t have happened with normal use. I assure you it did….. and that is why you should go out your warranty. It is there to protect consumers like me. And as for saying don’t hesitate to reach out… I have sent you four emails to no avail. You are not providing an after sales service and upholding your warranty. You are ignoring my rights to a refund. Other customers beware what you are dealing with here…….
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