istrap.com.au

2.7
2.7 Based on 60 reviews

Switch Things Up! Every #AppleWatch strap for every you. We’re a friendly, fun bunch of humans with great taste....

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Janey F.
Terrible customer service

My experience with iSTRAP has been awful. I suppose if you don't need to deal with customer support you may be fine, but beware if you do.I purchased a braided solo loop band from them. I measured my wrist multiple times using their guide and purchased a size down, but the band was still too big, so I initiated a return. I had to pay return shipping and $10 for a new band to be sent out - even though I stand by my measurements.At this point It's worth mentioning that they don't offer refunds like pretty much every other ecommerce store today, so if you aren't happy with the band you'll be paying for return shipping + $10 for a replacement band, or you can get a store credit, but the store credit won't cover shipping.When I received a replacement band the next size down, one side of the strap wouldn't slide onto the watch, because the button on the strap doesn't press inwards.I tried to initiate a return of the faulty strap, but their website wouldn't let me, because with the delays in sending the replacement strap, I was no longer within the return window.At this point I had to contact customer support. One thing worth adding is you need to be quite crafty to get through to a real person. They use bots to reply to messaging and e-mail, so you need to trick the bot into letting you speak to a person. Once I got through to their CS team, they told me they need to speak with another team to resolve the issue with their return portal. They also asked for a video demonstrating the issue which I felt was a bit awkward to record and seemed like further waste of my time, but I provided, nevertheless.After waiting a couple of days, I was told I could now initiate the return from the portal and my ticket was marked as resolved, but when I tried initiating the return, I got a different error still saying the item isn't returnable.I finally got a response from customer service after about 1.5 weeks refusing the return and saying the item wasn’t faulty because I needed to press the button on the strap while sliding it into the watch. I’ve never had this problem with genuine apple straps and I’m certain if I did, Apple would replace it without argument.In the end I needed to use some force with a flat head screwdriver to force the button inwards and now it slides on with less effort.For the price point of these bands I would say just go with Apple.

1
Date of experience: Dec 12, 2024

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