To start I was bitterly disappointed, then.....UPDATE TO PREVIOUS REVIEW.I have been speaking to iTailor and they are doing their best to rectify the problem. So far the response has been swift and professional. I have been offered an adjusted suit to be sent to me or full refund. I have increased the rating accordingly from 1 to 3 stars. The sign of a professional company is not that they might make mistakes but how they fix them. Fingers crossed all goes well so I can give 5 stars later.Update..Update..The new suit has arrived and It is fantastic. Excellent work and now a perfect fit.I often say the true measure of a company isn't when they get things right but what they do when they get things wrong.Very professional, prompt and courteous, really making me, as a customer, feel special. Thank you iTailor, that is how you go from 1 to 5 stars in my book.
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We are a professional state-of-the art tailoring factory, offering direct factory prices to our customers. We have been in the tailoring business for four decades and are proud to be able to offer the best prices available on the internet. We have the best fabric partners, a highly skilled IT support team (responsible for everything from web development to process optimization), and most importantly, we operate our own production facility.See more
