On February 25, 2025, I entered into a service agreement with Italian Citizenship Assistance, Inc. for assistance obtaining Italian citizenship through jure sanguinis (by descent). I made final payment to ICA of over $5,800 on March 4, 2025. I was told I would meet with my case manager within 14-20 days.The contract provided that ICA would assist me in gathering documents, preparing applications, and navigating the Italian citizenship process. At the time of contracting and payment, I was eligible for Italian citizenship under then-existing Italian law.-On March 27, 2025, I contacted ICA requesting information about who would serve as my case manager. Despite ICA’s promises to assign a case manager within 14-20 days of final payment, I never met with or received services from any case manager.On March 28, 2025, the Italian government announced changes to its citizenship laws, rendering me ineligible for the citizenship services contracted for.-On March 30, 2025, upon learning of the law change and my resulting ineligibility, I immediately contacted ICA requesting a full refund of the $5,800+ payment, as no substantive work had been performed and the contracted services had become impossible to provide.Despite my timely refund request made within two days of the law change announcement and despite no work having been performed by any case manager, ICA has refused to refund any portion of my payment and continued to retain the full payment. I scheduled a Zoom meeting with Marco Permunian - the earliest availability was August 13, 2025.-On August 13, 2025, I met with Marco Permunian via Zoom, and he promised that I would meet with a case manager that week. He insisted I might still be eligible, despite all evidence to the contrary. Since I had never met with a case manager, it’s not clear what his plan might be. -On August 22, 2025, I found that again, this was a lie. I still had not heard from anyone, had no case manager, and again requested a refund. They denied the refund, claiming that this time they really would provide service! I continued to ask for the refund over the next few weeks.-On October 6, 2025, ICA offered an insulting refund of 1,000 euros.-Stay away from this company.
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