If you are traveling to Italy only once then avoid this scam called Rail Aid. It has no proper benefit which helps at the time of need. Very pathetic rude customer service. I missed my train because my flight got delayed and Rail aid support is not available 24/7 on phone. It told me to leave a voicemail. So I did not get any help when I needed. The customer service is not on Italian hours It is based on US eastern standard time. I had to buy a brand new ticket double the price of what I bought to get to my destination. When I finally got hold of customer service they told me to file a rail aid claim and they will review it for approximately 30 days and give me a credit if everything looks genuine. I said I am not coming back to Italy again to which they replied it’s not their problem. So basically I paid x amount to buy the ticket then I paid 2x to buy new ticket and there is no guarantee that I will get x credit and even if I get x credit I can’t use it because I am not coming back to Italy. So beware, it’s a scam. I made mistake by not doing enough research about it and I paid a huge amount of price for it. Very disappointing and stressful travel experience.
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Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.
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