Review Time
I liked the ease of navigating the site and booking our train tickets. I liked that we were able to purchase railaid insurance and they quickly reimbursed us when we needed to cancel our return trip. I didn’t like that it was not stated nor were we informed that since we purchased in advance our seats could be changed which they were. We were in the wrong seats and the Trenitalia conductors gave us our new seat numbers so we had to change seats which was embarrassing and we missed our snack and beverage that was supposed to come with our first class ticket. Also they were very busy when I tried to call them and had to wait for a call back which did occur within about 10 minutes. The representative was very helpful when calling back and apologized that they had heavy call volume.
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Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.
ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.See more
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