Caught train from Rome to Florence. Got off and realised I'd let my hat in the 1st class carriage. Asked female guard at Florence if I had time to get back on to get it before it left. She didn't know. Went to their website which stated go to station and report to custom services officer. Went to Florence station and reported the loss to a female "Customer Services Officer". She was totally uninterested and claimed that because I'd reported it on the day after I'd left it in the carriage there was no entering it into the system so nothing further could be done! Useless guard, useless "Customer Services Officer". So, what happens to all items left on trains that go unreported on the day? Where do they end up? I bet I know. They keep them or auction them off. Some thieving system this is. One of these thieves is getting an expensive Filson hat. Crap service, crap people. Stay well away from them, and Italy for that matter. This is our 2nd trip in 5 years and it was nothing like this in 2015. It's turned into a corrupt hell hole trading on its past that rips off tourists at every opportunity. Never going back. Will travel more in Australia where the system is honest and doesn't fleece tourists with lost property and revisit civilised countries like Netherlands and Iceland where there is not endemic corruption. You've lost my tourist dollar forever you thieves.
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