@Update.@After posting this review here and in other social media platforms the owner responded and has agreed to refund the additional fare and fine and address my complaint with the service provider. ——-/——- Women beware of aggressive conductors ! I purchased my ticket online and due to my health I needed to catch an earlier train than planned for my Journey from cinque terra / la Spiezer to Florence SMN. The person I spoke to at the ticket office said it would be ok to use the same ticket to catch earlier train. But when I got on the train a conductor checked my ticket and ordered Me to pay another fare plus a $50 fine or he threatened me with arrest! The standover tactics used and intimidating threats of arrest, when I had paid for a ticket already has left me upset and $64 out of pocket. I basically paid 2 train fares and a fine just because I felt unwell and needed to leave cinque terra early for a 2.5 hour train ride. Zero compassion and understanding for a woman travelling alone, suffering from eczema related issues.When I contact Italia rail they basically said not their problem. Disgusted to the max !
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