My partner and I have remained loyal customers for several years, making numerous purchases. The company showcases their products beautifully at the time of sale. However, one item was poorly designed and couldn't be serviced locally. After a year, one ring had a discolored shank. When I sought authorization for resizing, I was informed that the company wouldn’t accept the ring after one year. In June, we purchased two wedding bands, but by November, one band, which was well cared for, began losing baguettes. I was asked for photographic proof, and it was confirmed that the ring was not misused. I was then asked to pay $50.00 for a replacement, which I found unfair. I was quickly offered the same replacement for $25.00, and an order was assigned with immediate charges. This occurred on Nov 30th, with discussions beginning on Nov 25th. Today, I left a voicemail since no live representatives answer calls, and I have not received any responses via email, text, or phone. I am extremely disappointed and feel this serves as a cautionary tale.
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Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
