Review Time
This service is a scam! I ordered a ring before the holidays and paid extra for expedited shipping, but it never arrived. I used a payment platform and had to open a dispute. When I checked the order on the website, it showed that I paid but it was never shipped. Now it indicates that the order is "closed"—what does that even mean? There is a tracking number, but it leads to nowhere! Avoid this seller at all costs! Beware!!!!!
Wonderful jewelry at a reasonable price. I have several rings from this seller, and I've never encountered issues with discoloration or anything similar. I store them in separate zip lock bags and maintain their cleanliness. My only concern with the service is their points management; I was informed that points wouldn't expire, only to discover otherwise.
My partner and I have remained loyal customers for several years, making numerous purchases. The company showcases their products beautifully at the time of sale. However, one item was poorly designed and couldn't be serviced locally. After a year, one ring had a discolored shank. When I sought authorization for resizing, I was informed that the company wouldn’t accept the ring after one year. In June, we purchased two wedding bands, but by November, one band, which was well cared for, began losing baguettes. I was asked for photographic proof, and it was confirmed that the ring was not misused. I was then asked to pay $50.00 for a replacement, which I found unfair. I was quickly offered the same replacement for $25.00, and an order was assigned with immediate charges. This occurred on Nov 30th, with discussions beginning on Nov 25th. Today, I left a voicemail since no live representatives answer calls, and I have not received any responses via email, text, or phone. I am extremely disappointed and feel this serves as a cautionary tale.
It was incredibly straightforward to discover the cut and style I desired. This was particularly significant for me since I had lost my engagement ring nearly 20 years ago and wanted a replacement, but finances were always tight. I casually browsed over the years, but this year, I came across an ad on social media and fell in love with a ring that resembled the one I lost. Additionally, I've longed for an anniversary band, and this year, I found both on the platform. My partner liked them too and encouraged me to place the order. Thank you for bringing joy back to my heart at 52, and for the fair pricing. I CAN'T WAIT to receive it!
Returning items is quite difficult. Instead of making it straightforward, items must be sent back to an overseas location. As compensation, they offer various discounts on future purchases, which ultimately benefits the company. The quality is subpar—more like cheap crystal than cubic. Not recommended.
My partner and I have been loyal customers for years, making numerous purchases. The company initially presents their items beautifully. However, one piece was poorly designed and couldn't be serviced locally. After a year, one ring had a discolored shank. When I requested authorization for resizing, I was informed that the company wouldn't accept the ring for resizing after a year. In June, we bought two wedding bands, but by November, one band, which was well cared for, began losing baguettes. I was asked to provide photographic evidence, which confirmed the ring was not misused. I was then asked to pay $50.00 for a replacement. I felt this was unfair and was quickly offered the same replacement for $25.00. An order number was assigned, and I was charged immediately. This all transpired on Nov 30th, with discussions starting on Nov 25th. Today, I left a voicemail as no live representatives answer calls, and I have not received any response via email, text, or phone. I am very disappointed and feel this serves as a cautionary tale.
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Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
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