itella.lt

1.2
1.2 Based on 21 reviews

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Annabelle P.
Frozen Fiasco: The 5km Parcel Pantomime

Oh, Itella Lithuania, where shall I begin? It's like they took a wrong turn into the land of absurdity and got lost in a sea of incompetence. So, picture this: I'm eagerly awaiting my package like a kid on Christmas morning, only to find out that it decided to take a scenic route to a parcel locker that apparently doubles as Narnia, conveniently located 5 km away from my home. Bravo, Itella, bravo.Now, I understand they may have a thing for surprise workouts, but making me trek through icy streets to reach a parcel locker? That's a bold strategy. Who needs the gym when you can slip, slide, and skate your way to disappointment?But wait, it gets better. I reached out to their customer service, expecting a superhero to swoop in and save the day. Instead, I got a customer disservice agent who probably moonlights as a stand-up comedian, because she had me laughing at the audacity of her refusal to help. I asked for a home delivery, and she treated it like I'd asked for the moon on a silver platter.So here I am, stuck in an icy, parcel-locker-infested maze, contemplating the life choices that led me to this courier service. If you're in the market for a laugh or a good workout in subzero temperatures, go ahead and use them. For actual delivery needs? Well, let's just say I've had better luck sending messages in a bottle.

1
Date of experience: Jan 30, 2024

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