Review Time
The delivery took a little longer than expected, spending 3 days in Lithuania. However, everything turned out well. I'm puzzled by the numerous negative reviews. The courier contacted me on the delivery day to see if it was convenient to pick it up from a parcel locker. I agreed, and they placed it in the closest locker the same day🤝.
Calls and messages went unanswered. My parcel was in a locker, but I didn't receive the SMS code. This has occurred with multiple parcels. After considerable effort, I managed to get the SMS code two days later. Reaching the support team is quite difficult, even when attempting to contact the main office.
Phone calls were ignored, and messages went unanswered. My parcel was in a locker, but I didn't receive the SMS code. This has happened multiple times. After considerable effort, I finally got the SMS code two days later. Reaching the support team by phone is nearly impossible, even when trying to contact the main office.
The courier did not make any contact or arrive but marked that the shipment couldn't be delivered due to an inability to reach the recipient. When I called customer service, my call was dropped three times while waiting. Eventually, when I got through, they provided no explanation for the lack of contact or delivery and postponed it until the following week.
The service consistently faces serious operational challenges. Parcels are often delayed, stuck in transit, or delivered late without proper notifications. Some shipments are redirected to different terminals without prior notice. Customer service is particularly problematic, providing no assistance when called and showing a lack of motivation or knowledge. Despite multiple complaints, the situation continues to deteriorate, making this service one of the least reliable options for parcel delivery.
I have faced ongoing issues shipping an item from abroad. Once the parcel arrived, I received no notification from either the seller or the service, despite having correct contact details. Ultimately, I lost a significant amount of money due to poor communication and a lack of care for clients.
I ordered expensive items expected to arrive within a few days, but the delivery turned into a week-long ordeal. I called customer support for updates and provided necessary delivery information, only to find out the next morning that my package was redirected to another country. This experience has been incredibly frustrating.
The package arrived completely open, and one item was missing. The courier was unhelpful and rude when I pointed out the issue repeatedly. Customer service claimed they don't have special package handling procedures. It seems they don't prioritize ensuring that packages arrive safely. The lack of care shown is astonishing.
I had a very disappointing experience with the delivery service. A parcel with high emotional value has been stuck in their system for over two weeks, despite the correct address. I've made multiple calls, only to receive empty promises of updates that never materialized. Their inability to manage a simple delivery has left me feeling frustrated and helpless.
This delivery service has proven to be incapable of handling simple tasks. They failed to deliver small packages and did not leave notifications, despite having a clearly labeled mailbox. I encountered significant issues with two shipments, one of which was even returned to the sender. Their service is unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
hudsonprocurementgroup.co.uk
shipmate.co.uk
strataigize.com
ollyolly.com
simplepractice.com
lunar-cat.com
gobolt.com
schoolsmailing.co.uk
oracyclub.com
a1autotransport.com
