I've ordered from item label twice now. Everything went smoothly with the first order but when I ordered the second time I had my package sent back 3 times. I emailed Item label and asked for help and they said if I wanted the package reshipped I needed to pay for shipping again ( which is 30$ ). I ended up paying 90$ total for just shipping and I never got my package. I ordered 3 plushies (90$) so I ultimately lost 90$. I had tried contacting the shipping company and they said the reason the package got sent back was because itemlabel didn't have the right information filled out on some invoice papers. I emailed itemlabel about this and asked if they could fix that for when it got reshipped which they seemingly just ignored. I ended up just saying screw this and got a refund (90$ for the plushies, no refund on shipping ). If you're outside the US DON'T ORDER FROM ITEM LABEL.
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