Purchased a 2-year subscription by mistake on October 5, 2025 (5599 RUB). Realized the error immediately and requested cancellation/refund through their cancellation section and support.Timeline:Opened chargeback with my bank (Sberbank) right away → denied because "service is provided in full".Contacted iTop support: told to wait 30 days due to "pending funds".After 30 days: "funds not received" → advised to contact payment processor (they confirmed funds went to iTop).Then: "wait 120 days from activation".After 120+ days (now 140+ days passed): offered "additional features" instead of refund.Insisted on refund only → last messages ignored for 7+ days.Subscription still active, no cancellation, no refund.Their official Refund Policy clearly states 30-day full money-back guarantee for all subscription plans. They violated it completely with delays, contradictions, and ignoring requests.Sent formal claim to support, media — no response. Bank refused chargeback again.This seems like deliberate evasion. I do not recommend iTop VPN — poor support, misleading refund policy, and bad faith handling. 1 star only because the app might work for some, but customer service is unacceptable.
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iTop is a leading VPN provider who has broader experience in network security, and its professional experts continually explore and innovate to deliver fast, safe and stable VPN services. The mission of iTop VPN is to help people connect to the world and enjoy true online freedom.
