Review Time
I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even though this is a paid product.
For a VPN service, reliability and stability are the most important features. Unfortunately, in my experience, iTop VPN fails at both. The connection often doesn’t work at all, and when it does, it can disconnect unexpectedly.
I cannot recommend this service to anyone looking for a dependable VPN. Very disappointing experience.
I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even though this is a paid product.For a VPN service, reliability and stability are the most important features. Unfortunately, in my experience, iTop VPN fails at both. The connection often doesn’t work at all, and when it does, it can disconnect unexpectedly.I cannot recommend this service to anyone looking for a dependable VPN. Very disappointing experience.
I have moved my rating from 1 star to 3 stars. It took a while, some emails were sent and via my payment provider correspondence was fine, and everything refunded. It should not have happened and it took a bit longer than expected. The product isn't to bad to be honest, and I do like it, it is a pity the database wasn't installed in a different format, as I would like to use the dualsafe password vault with linux too. I cannot in all honesty with the vendors response and full refund, say that I like the product and keep the review at 1 star, I will set it a 3 stars and advise caution. (3.5 would suit me fine)Original unedited review below.------------------------------------These people renewed a subscription after I cancelled it, they took the money after cancelling and ironically the product remains inactive reminding me it should be renewed,Not to be trusted, if they reactivate cancelled subscriptions this is an act of fraud.
Purchased a 2-year subscription by mistake on October 5, 2025 (5599 RUB). Realized the error immediately and requested cancellation/refund through their cancellation section and support.Timeline:Opened chargeback with my bank (Sberbank) right away → denied because "service is provided in full".Contacted iTop support: told to wait 30 days due to "pending funds".After 30 days: "funds not received" → advised to contact payment processor (they confirmed funds went to iTop).Then: "wait 120 days from activation".After 120+ days (now 140+ days passed): offered "additional features" instead of refund.Insisted on refund only → last messages ignored for 7+ days.Subscription still active, no cancellation, no refund.Their official Refund Policy clearly states 30-day full money-back guarantee for all subscription plans. They violated it completely with delays, contradictions, and ignoring requests.Sent formal claim to support, media — no response. Bank refused chargeback again.This seems like deliberate evasion. I do not recommend iTop VPN — poor support, misleading refund policy, and bad faith handling. 1 star only because the app might work for some, but customer service is unacceptable.
My complaint is with the recorder. I had been using the Screen recorder for quite a long time now, the Paid Version LIFETIME LICENSE, they asked me to UPGRADE their new one, I did but I paid for a NEW VERSION which is IDENTICAL to the one already in my possession! I IMMEDIATLY request a refund given the absolute silliness of paying AGAIN for a LIFETIME license that at this point is a joke. In 2 requests by my registered email I HAVE RECEIVED ZERO ANSWER, beside the Screen recorder is not so incredible, I WONDER will they answer me and REFUND me given their 30 days refund guarantee??? for now a STAR until they rectify and refund me for this useless upgrade.NEWSBREAK:THE COMPANY HAS REFUNDED ME IN FULL.I always appreciate when a software company refunds you proving they are honest and loyal to their customers.WELL DONE , Thank YouRegardsRoberto Gagliardi 8th May 2025
Downloaded Smart Defrag from Major Geeks..all of a sudden without permission (or any boxes to check) completely changed every thing about my computer desk top, task bar added screenshot, voice recorder..WTF!?completely disrupted my day....trying to figure out what happened....I Top?....what is this?....couldn't close windows, etc.....by the time I found out who and what...the parasite(s) and host (Obit) were both permanently "evicted".....what a WASTE of my time
This program is scareware Other programs from Iobit spams my computer with commercials and "warnings" that my IP and personal information is supposed to be exposed on the internet. OF COURSE my IP is visible, that is how data from the internet is sent to MY computer and not just a random computer! AND I USE A VPN SERVICE, so NO, my personal information is NOT exposed on the internet as Iobit claims!!!
i have itop screen recorder and they limit the key. i had a few pc problems and had to reset it i few times . Now my itop screen recorder key wont work and i cannot use it. I connected support and no answer it takes ages for you to use your software. hopeless support so slow.
Download 1 product, get 3-4 extra with pop-ups included. Very Old-School company. Just like in 1999, if you download a trial version of one of their products you get all of their products pushed down your thoat. As an extra you get 'reminders' in the form of pop-ups and they automaticaly create shortcuts in lower task bar.1 Gb of software, just to try their Driver updater, (which is capped at 1 driver update per day). Even IF the product I wanted to test is fabulous. I will never hand 1 cent to this company as long as they act like the obnoxious classmate from middle school.
I do not know i find to of your software installed in my computer without my consentement. - itop screen recorder- itop data recovery They just jump up in my screen, and the anti virus keep blocking theme as trying to open a black link listed.it's happened when i try to do a update of the pc drivers with driver booster 11.
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iTop is a leading VPN provider who has broader experience in network security, and its professional experts continually explore and innovate to deliver fast, safe and stable VPN services. The mission of iTop VPN is to help people connect to the world and enjoy true online freedom.
