My complaint is with the recorder. I had been using the Screen recorder for quite a long time now, the Paid Version LIFETIME LICENSE, they asked me to UPGRADE their new one, I did but I paid for a NEW VERSION which is IDENTICAL to the one already in my possession! I IMMEDIATLY request a refund given the absolute silliness of paying AGAIN for a LIFETIME license that at this point is a joke. In 2 requests by my registered email I HAVE RECEIVED ZERO ANSWER, beside the Screen recorder is not so incredible, I WONDER will they answer me and REFUND me given their 30 days refund guarantee??? for now a STAR until they rectify and refund me for this useless upgrade.NEWSBREAK:THE COMPANY HAS REFUNDED ME IN FULL.I always appreciate when a software company refunds you proving they are honest and loyal to their customers.WELL DONE , Thank YouRegardsRoberto Gagliardi 8th May 2025
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