An item I ordered developed a 'slight fault' after a few months, despite minimal use. The company agreed to arrange a collection and send it back for inspection. The collection was handled by a delivery service, and my partner handed it to the driver at our doorstep, but received no confirmation. After waiting over a month without updates, I followed up, only to learn the driver marked it as 'not collected'. The delivery service is as helpful as a chocolate teapot, and the same goes for the customer support at the company. They are blaming each other, and now I’m out of pocket, giving up on resolving this issue. Farewell, little spirit level...
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Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more.
At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them.
Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy.
ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
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