itsu.com

3.2
3.2 Based on 20 reviews

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops...

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Matthew
Disappointing Experience with Seaweed Purchase

We previously bought seaweed in bulk, but encountered a bad batch where the Sriracha flavor was completely absent—no seasoning at all. I reached out to the support team, and they promised to send a coupon as compensation. After three months of waiting, I followed up only to be told they would send it immediately. Yet again, nothing arrived. It seems like they could just email the code instead of sending anything physical. It's really disappointing since this used to be our favorite snack, but now we’re left with a stockpile of bland seaweed and won't be purchasing again due to the poor handling by support.

2
Date of experience: Dec 07, 2025

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Business Details

  • Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops

  • language https://itsu.com

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