I am updating my review from four years back... They just re-evaluated my $2000 laptop and sent me pictures of scratches that are misleading! Caution to buyers and sellers! I've been taken advantage of multiple times! I sent in devices in excellent condition, yet they never honor the agreed price! They always find excuses to lowball! Then, they resell the items at a much higher price! In my opinion, this is a scam! Additionally, they attempted to charge me a fee to reset my laptop with my personal data! Beware! They are unethical and shady. I filed a complaint with the Better Business Bureau and saw numerous similar experiences. Recently, a supervisor asked me to change my review, and I said I would consider it if they made things right after giving them another chance. I sent in a 2019 laptop worth $2000; they offered me $210, then changed it to $110 after receiving it! The new supervisor asked for another chance since she wasn’t present during my previous issues. Same old story! So disappointing! An excellent condition 2019 laptop! Just unbelievable! They then resell it for much more! Unethical behavior!
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