We purchased a virtual gift card and the amount has already been deducted from our bank account, yet your help desk claims it hasn’t been paid. We’ve now spent over 30 minutes on hold, and we can’t even give my mum her birthday gift because of this issue.We have an order number, so clearly the payment went through. This has been a complete waste of time. My mum has been a loyal customer for years, but after this experience, it’s honestly hard to stay. Terrible service I won’t be removing this feedback until I either get a gift card or full $100 refund.
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TVSN is an Australian and New Zealand broadcast, cable television and satellite television network specializing in home shopping.
