Review Time
Placed an order 31/1/26 for an item just over $1k. Phoned them 3/2/26 to ascertain status because I’d received no updates. Offshore call centre staff cannot deviate from their scripts. I was informed they’d been trying to contact me for verification of an order for that amount. I had NOT received email or phone call. I followed the request and submitted verification document. 4/2/26 phoned to confirm document received and get update. Couldn’t tell me anything except that I’d be notified when verification was finalized. 5/2/26 phoned again. Same script. Asked to speak with supervisor/manager. Told my matter had been escalated and someone would phone me back. Call back by supervisor done hours later who said she couldn’t understand what the hold up had been. She would investigate and call back. 6/2/26 phoned again because I hadn’t received a call back. Told they had been trying to contact me. Again, NO email ir phone call. They couldn’t say when item would be shipped. I told operator to cancel order. She said that wasn’t an option so I said I’d cancel the payment. Contacted PayPal to cancel payment. They said the merchant had cancelled the order 3/2/26. WORST ONLINE EXPERIENCE EVER.
Placed an order 31/1/26 for an item just over $1k. Phoned them 3/2/26 to ascertain status because I’d received no updates. Offshore call centre staff cannot deviate from their scripts. I was informed they’d been trying to contact me for verification of an order for that amount. I had NOT received email or phone call. I followed the request and submitted verification document. 4/2/26 phoned to confirm document received and get update. Couldn’t tell me anything except that I’d be notified when verification was finalized. 5/2/26 phoned again. Same script. Asked to speak with supervisor/manager. Told my matter had been escalated and someone would phone me back. Call back by supervisor done hours later who said she couldn’t understand what the hold up had been. She would investigate and call back. 6/2/26 phoned again because I hadn’t received a call back. Told they had been trying to contact me. Again, NO email ir phone call. They couldn’t say when item would be shipped. I told operator to cancel order. She said that wasn’t an option so I said I’d cancel the payment. Contacted PayPal to cancel payment. They said the merchant had cancelled the order 3/2/26. WORST ONLINE EXPERIENCE EVER.
Before anyone buys anything from TVSN please check all reviews! I purchased a food processor they were advertising with 2 Lt bawl both glass and stainless steel also 2Lt jug , they sent the mini size which is useless! I when I rang to discuss the issue they wouldn’t believe me, they’re disgusted firm I have ever dealt with! Never believe what they advertise because you’ll end up with something totally different! And there’s no way you’re going to get a decent reply from them!! Please!!! Please NEVER BUY ANYTHING FROM THERE PEOPLE!!! 😡😡😡😡
I ordered and paid for a $700 product online and next day received a phone call requesting me to email some proof as to where I live and who I am! I've never had this before, even after higher $ purchases. When asked what State the caller was in, I was told they were offshore. I can't trust this company.
I have been buying from TVSN for over 12 years & been very happy with every purchase. The skincare products are wonderful & work & the shoes Django & Juliet & handbags from Serenade are beautiful.TVSN has clearance sometimes on designer jewellery & I have bought 15 rings & been very impressed with the quality of the gemstones & priceI totally trust TVSN & I love the fact that they have models who are 45 + to model the clothes You get to see the clothes on models live & it helps me decide if it would suit me TVSN has many wonderful items at affordable prices & I will continue to purchase from them as they have never let me down & you can read customer reviews on products if you are interested in a product & they also put in bad reviews from customers as well so you can see what other TVSN customers think of the productOverall TVSN is my favourite site to shop from especially fashion, skincare, high quality jewellery & I often buy Christmas presents for family & friends here & they love them
We purchased a virtual gift card and the amount has already been deducted from our bank account, yet your help desk claims it hasn’t been paid. We’ve now spent over 30 minutes on hold, and we can’t even give my mum her birthday gift because of this issue.We have an order number, so clearly the payment went through. This has been a complete waste of time. My mum has been a loyal customer for years, but after this experience, it’s honestly hard to stay. Terrible service I won’t be removing this feedback until I either get a gift card or full $100 refund.
I had a phillips coffee machine it only worked for 3 months. it took me nearly 3 weeks to arrange to sent it back tvsn gave me the run around.went to the post office couldn't send it they arranged a courier stayed home all day no one come. according to tvsn they come 2 days but no one told me I was out finally they picked it up. very bad service from tvsn and they closed my account.
By & large a happy customer for 10 years. However, they have recently changed their postal service provider and I am reluctant to purchase from them again. If parcels are not delivered to my door, I expect them to be delivered close to where I live, not requiring a car to travel to an unknown area to retrieve my parcel.
The worst service of any online stores anywhere in the world. The phone staff are rude, arrogant, obnoxious and clearly have absolutely no regard or respect for customers. When trying to lodge a compliant they say a manager will call back, we have waited all day and when we have checked they are short tempered, abrupt, blunt and abusive with us for wanting to register a complaint. The phone staff talk over the top of people and are extremely difficult to deal with. We will NEVER purchase from TVSN EVER again.
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TVSN is an Australian and New Zealand broadcast, cable television and satellite television network specializing in home shopping.
