Our lovely independent vet practice in Suffolk was taken over by IVC a few years ago. When our last dog died in 2019 we were sent a bill 30 days after she died with no pressure to pay until we were ready to. The bill was £135 for a home euthanasia. Since then IVC has taken over the practice. A few weeks ago our other dog died. For the same service ie a home euthanasia IVC this time it was £423, a 250% increase in 6 years for barely one hour of time and a lethal chemical. This feels scurrilous and profiteering. In addition when we rang to tell the vet it was time and could they come they demanded payment there and then. They have shown a total lack of humanity. They don't put animal welfare first they put profit first. Having delayed paying the bill for 5 days as we were grieving we have now been sent a letter demanding payment or face a 4% surcharge of the bill all couched in faux caring language. it was nauseating. They are a disgrace. Sadly I wont return to our vets whom we have been with for many years, when we next have a dog but will look for a local independent vet who we can hold more to account for prices. The recent Panorama program and the outcome of the CMA enquiry don't come close to unmasking the scurrilous and money grubbing nature of this company.
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