In July 2025 we visited Zetland Vets who are owned by a IVC Evidensia with our rabbit who was in GI Stasis. When we got there the experiance at the vets was good and we were assured our bun could be taken home and given care at home as we had caught the GI Stasis early, cisapride suspension was administered along with pain relief at the vets so they could demonstrate how to administer this when we were at home. This was an emergency visit as it was on a Saturday as Zetland is not listed as an exotic vet but said they provide care for rabbits. Within 10 mins of getting home Stewie our rabbit passed away. This was within 30 mins of the medication being administered from the vets. It was then we noticed that the medication that had been administered was labeled out of date by 2 months. I had raised a complaint and this was investigated and I was advised even though THREE different members of staff including a receptionist, Vet and Vet nurse should have checked this label / medication there was a clerical error on their side. They have said it was just mislabled and have apologised for the mistake. However they have no valid proof they did not administer the out of date medication as they have no record for the old medications disposal. I was offered a £65 gesture of goodwill as a result to sign away liability for my pets death. I cannot express enough how much loosing our pet has impacted our lives and the lack of care shown by both Zetland Vets director saying "sometimes rabbits just pass away" over the phone, or the cold emails from IVC Evidensia where they have only looked to protect thier corperate interest. I wouldn't trust this vets to administer appropriate care for your pet, specifically exotics. I was told on that day going to Zetland Vets was the only option as other vets were closed.Currently this is still ongoing with Zetland Vets parent company's indemnity insurers, however if you have a rabbit please go and seek out a rabbit savvy vet, or at least a vet who can administer the correct, in date medication.
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