Update: After requesting a refund and receiving an unreasonably difficult response, I flagged the issue with my bank. I expressed my belief that the company was acting fraudulently, given their false claims of being local. My bank initiated a chargeback, prompting the company to issue a full refund. I recommend pursuing this route after requesting a refund from the company. I feel I was duped as the product was vastly inferior to what was shown online, and I plan to request my money back, though I’m not optimistic.
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