I wasn’t happy with the kids’ coats I bought and it was an extremely non-transparent, and deceitful pain to return. Ivy City Co pretended that it was an easy Happy Returns, but when I drove all the way to FedEx on a Saturday afternoon, FedEx said the Happy Returns Code didn’t work. I called Happy Returns and they told me that Ivy City Co doesn’t really use a real Happy Returns but just used them as a facilitator of a Standard Return plus a restocking fee of 12%. You have to mail the return back to Ivy City or return it at their physical store and can’t use a Happy Returns Code at a Happy Returns location and not an instant refund. This was a very misleading return process for a typical Macy’s coat with a fancier fur attachment.
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