I'm sharing my experience to warn potential buyers. Despite the impression of being a UK-based company, my situation was far from satisfactory when I encountered an issue. The product quality was subpar — it felt poorly made and didn't align with the description. Furthermore, it arrived damaged. Upon requesting a return, I learned I'd have to cover return shipping to another country, which would cost around £40. This detail was not communicated at the time of purchase. There was no clear indication that returns would involve international shipping, despite the apparent UK presence. Customer service responses were repetitive and failed to address my issues. Instead of engaging with consumer rights, they only referenced their internal “policy,” even when it contradicted my understanding of consumer protections for faulty items. A refund was only possible if I paid for the return shipping overseas, making it impractical and excessively costly to return defective products. In summary: • Product quality was very low • Item arrived damaged • Returns required expensive international shipping • Return costs were not disclosed before purchase • Customer service focused solely on internal policy rather than resolving issues. I strongly recommend that anyone thinking of making a purchase carefully review the return terms and be aware that returning defective items may cost more than the product itself.
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